English for Cabin Crew Trainer's Guide PDF,MP3 DOWNLOAD

English for Cabin Crew Trainer’s Guide PDF

Introduction.
Unit 1 The pre-flight briefing.
Assembly colleagues.
Discovering out concerning the flight.
Case research.
Unit 2 Welcome on board.
Welcoming passengers.
Settling passengers of their seats.
Demonstrating security process and checking earlier than take-off.
Case research.
Unit 3 After take-off and into the fl ight.
Making the fi rst bulletins.
Getting began.
Serving to to settle passengers.
Case research.
Unit 4 Meals and drinks.
Giving a selection.
Serving drinks.
Responsibility-free gross sales.
Case research.
Unit 5 Minor passenger issues.
Figuring out passenger issues.
Coping with issues.
Saying sorry.
Case research.
Unit 6 Is there a health care provider on board?
Coping with an on-board accident.
Coping with a severe medical incident.
Reporting a medical incident.
Case research.
Unit 7 In-fl ight emergencies.
Taking cost in an emergency.
Getting ready for an emergency evacuation.
Reporting and evacuation.
Case research.
Unit 8 Complaints and disruptive passengers.
Responding to passenger complaints.
Coping with complaints about different passengers.
Managing disruptive passengers.
Case research.
Unit 9 Getting ready for touchdown.
Making fi nal bulletins and checks.
Giving details about delayed landings.
Getting via the fi nal ten minutes.
Case research.
Unit 10 Saying goodbye.
Arriving on the gate and disembarking the passengers.
Participating within the crew debriefi ng.
Case research.