Highly Recommended

Highly Recommended: English for the Hotel and Catering Industry PDF,MP3

“Highly Recommended” is a popular elementary-level course for younger adult learners on hotel and catering courses in schools and colleges, or people training for a career in the hospitality sector. It provides the English needed for dealing with customers and colleagues in a variety of hotel and restaurant situations, such as:
taking bookings;
checking guests in and out;
dealing with enquiries and complaints;
explaining dishes;
taking payments.

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Highly Recommended 2 PDF,MP3

Recommended 2 provides straightforward, professional language for dealing with customers and colleagues in a variety of work-related situations, such as:
– taking reservations and checking in.
– providing local information.
– dealing with enquiries and problems.
– serving food and drink.
– applying for jobs.
About the Author.
After spending one year in the British industry, Trish Stott spent the next eight years Italy, Spain, and the UK. In 1981 she joined the training organisation York Associates, and managed to combine teaching and teacher training throughout central and eastern Europe with writing and managing the training centre.

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